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SUPPORT & FAQ
 
Please read the FAQ to help answer any questions or solve common problems.  If you still have a question or product suggestion, please send this to us via the form at the bottom of this page.
 

 

 

Q: How do I register BackSounds?
A: You can either upgrade to the registered version from within the trial version, or you can purchase a licence from the Buy page of our website.  In either case, your licence key will be emailed to you.  You will need to enter this licence key into the options windows under the tools menu.
Q: How much memory does BackSounds use?
A: BackSounds is built on the Microsoft .NET framework, and is designed to use a very small amount of memory.  The .NET framework manages memory consumption, and whilst it may sometimes appear that BackSounds is using up a lot of memory, the framework has decided that this will produce the best overall system performace.  When this memory is needed elsewhere, BackSounds will appear to shrink in size.
Q: What software do I need to run BackSounds?
Q: I have added a sound to a new sound object.  Why doesn't it play?
A: BackSounds supports the .wav (Wave) and .ogg (Ogg Vorbis) file formats.  Please make sure that the "Maximum number of sounds to play" is greater than zero, that probabilities are all 100, and that the volume and frequency of your sound object is set to 100.